The Decent / Transforming Homes Agenda...

Over a number of years, Inclusion has built up strong, positive working partnerships with Registered Providers, Project Teams and Contractors who work in the field of Decent Homes Modifications and New Build/Decant programmes.

We are adept and highly experienced at working within Decent Homes programmes.  Pinnacle PSG, Staying First Merton, Watmos, Ethelred, Guinness South, Mullalleys, Lambeth, United Living and Phoenix Community Housing are a few of the organizations with whom we have been fortunate enough to partner and we pride ourselves on the award winning PR these projects have so far achieved for both ourselves and our clients.

We always provide a dedicated Business Relationship Manager ensuring a single point of contact. We also understand the importance of customer satisfaction as part of our involvement within these programmes.

We Offer:

  • Working partnerships with Housing Providers within Decent Homes programmes to assess the needs of already identified tenants; promoting good practice in regards to integrating individual tenants' needs for improved accessibility, particularly with bathrooms and kitchens, into housing providers' planned refurbishment programmes carried out within the Decent Homes Agenda

  • Programme pressure responsiveness

  • Awareness of Legacy maintenance issues

  • Expertise in the pros and cons of standard product choices

  • Standardization of installation specifications to improve efficiency of installations and ease of maintenance in the future

  • Responsive team of OTs available by phone for contractors when on site

  • A strong customer focus with a demonstrable history of associated award winning PR for the programmes we have been involved in