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“Excellent service – thank you so much for everything”

Contact Inclusion

Thatcher House,
12 Mount Ephraim,
Tunbridge Wells,
Kent TN4 8AS

T:01892 320334
F:0844 7741447

Kent Social Services OT & IMA Team

September 30th, 2013

We are very proud to have been able to work closely with Kent Social Services Occupational Therapy team on an ongoing basis over the last 2 years, helping them to assess over 600 adult cases each year in various localities, meeting all agreed targets and forging a strong and continually evolving relationship whilst responding to any change in need or service level at short notice.

We have also provided 4 Independent Mobility Assessors (IMA’a) and a full back up cover service to ensure they have been able to successfully establish a new IMA blue badge assessment service across the county.

As part of our commitment to providing the best quality service we can to KCC and their clients we have carried out a random survey of over 100 service users on their behalf and over 98% of respondents have been completely satisfied by the assessment and ongoing involvement provided by our team (rating their satisfaction at 8 or above)….none reported a negative experience! Here is some of the feedback we received:

  • “I had excellent help from beginning to end”
  • “The quick responses to any enquiries we made on behalf of our mother were very much appreciated”
  • “Matthew has been sensitive to the needs of my mother and those of her concerns”
  • “Very satisfied – 5 star service”
  • “Couldn’t of been happier with the service we received”
  • “Therapist was very kind and helpful and very understanding”
  • “Excellent service – thank you so much for everything”
  • “10 out of 10 – Thank you”
  • “I was very pleased with the speed and efficiency of the whole process”
  • “10 out of 10″
  • “The Occupational Therapist was more than helpful and my needs were addressed more than expected……9 out of 10…..very polite and helpful”
  • “10 out of 10……Very Satisfied”
  • “My bath seat and grab rail fit the bill perfectly – thanks! Don’t know what I would do without them”
  • “My bathlift was delivered yesterday and I’m delighted. Excellent”
  • “I have been delighted with every aspect of this service…..not being made to feel patronised but respected”

To find out how our expert Occupational Therapy team could help you please see our OT services section or call 01892 704065 or email for a free consultation.