One in every six people in the UK is disabled, which is a very good reason to open your business to everyone. But making sure that all your products and services are fully accessible to them isn’t just about getting your building right – it’s about good customer service too.

That’s why we’ve developed the Essential Accessibility Pack, which contains everything a small business needs to help deliver the best possible service to disabled people while meeting some of your obligations under the Act.

What’s inside?

Interact Training Film and Interact Learning Handbook

The Disability Discrimination Act (DDA) gives disabled people the right to claim compensation for injury to their feelings or loss of dignity if they are discriminated against. If you fail to provide adequate disability equality training to your employees, you may not be able to defend yourself against any claims that your staff have treated a disabled customer inappropriately. The Interact Training Film and Interact Learning Handbook increase employee awareness of disabled customers and their needs.

Welcome sign

There are around 10 million disabled people in the UK with an estimated £80 billion to spend. By displaying this Welcome Sign in your window, you’ll be letting disabled customers know that you’re open for business to them and that all your staff are trained to meet their needs.

Customer Care Kit

Keeping a selection of auxiliary aids such as these magnifying lenses, signature signing template, and easy grip pen aid can really help customers who have a visual impairment or reduced dexterity in their hands. A Braille and tactile counter sticker is included to let your customers know that you have these aids available.

Employers’ Compliance Pack

Making sure all your policies and procedures take the needs of disabled people into account can sound like a daunting task – but the Employers’ Compliance Pack contains a set of useful templates and employers’ advice which makes it easy.

Guide to Accessibility

The Guide to Accessibility gives an overview of the Act itself, sets out in plain English many of the physical barriers to access that disabled people face, and identifies practical solutions and adjustments to help you overcome them.

Discount Vouchers

To offer some practical help in making adjustments to your premises, we’ve included a discount voucher that entitles you to 10% off purchases of almost all of our sister companies products and services (terms and conditions apply).

Whether you’re interested in an access audit of your premises, Interact Employee Assessments for your staff or auxiliary aids such as a ramp, access intercom, signage, induction loop or power-assisted door opener, we can supply the things you need to make your business as accessible as possible.

Please contact Inclusion for further details on our DDA essential access pack or see our DDA access equipment page for further details on this and some of the other items of equipment which Inclusion are able to offer.