Consulting your disabled customers

It helps to ask customers with disabilities how they would like goods and services to be provided, particularly where, for whatever reason, there are barriers to equal access.

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Under the DDA, businesses have to make ‘reasonable adjustments’ so they do not discriminate against disabled customers or employees.

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“Disability” can be broken down into a number of broad sub-categories, which include the following: Continue reading “Social vs Medical….” »

In essence, a DDA or Disability access audit maps a journey through your business, as taken by a disabled person, for example someone with a mobility or sensory impairment. It examines the accessibility of your service, identifies barriers, measures usability and provides options for improvement. An access audit also takes into account the nature of your business and your budget, whilst looking at all aspects of the environment, property and service.

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